Last updated: 12-11-2025
This Privacy Policy explains how AV Box Cajons (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit avboxcajons.co.za, purchase our products, or use our online courses and services.
We are committed to protecting your privacy and processing your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws of South Africa.
By using this Website, you agree to the terms of this Privacy Policy.
1. Who We Are
AV Box Cajons is a South African business that designs, manufactures and sells handcrafted cajon drums, T-Top cajons, accessories, microphones and related products, as well as online educational content.
- Website: https://avboxcajons.co.za
- Owner / Responsible Party: Andries Visser / AV Box Cajons
- Email: info@avboxcajons.co.za
2. Personal Information We Collect
We may collect and process the following types of personal information:
2.1 Information you provide directly
- Contact details – name, surname, email address, phone number, delivery address.
- Account details – username and password for “Student Login” or customer accounts.
- Order details – products purchased, billing details, delivery instructions.
- Course-related details – enrolment information for online courses, progress data where applicable.
- Communication – messages sent via contact forms, email or other channels.
2.2 Payment information
- We use third-party payment providers to process payments (for example, payment gateways and banks).
- We do not store your full card details on our servers. Payment information is processed securely by the payment provider.
2.3 Automatically collected information
When you browse our Website, we may automatically collect:
- IP address and approximate location
- Device type, browser type, operating system
- Pages viewed, time spent on pages, and click behaviour
- Referring website or source (e.g. search engine, social media)
This information is typically collected using cookies and similar technologies.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To process your orders: manage payments, fulfil orders, arrange delivery, and provide invoices.
- To create and manage your account: including “Student Login” and course access.
- To provide customer support: respond to queries, repair requests and general support.
- To provide course access: grant and manage access to online learning content.
- To improve our Website and services: analyse how visitors use our site and products so we can improve the user experience.
- To send important notices: order updates, changes to our terms, or service-related notifications.
- To send marketing communication (only where permitted): news, promotions, product updates and content we think may interest you. You can opt out at any time.
- To comply with legal obligations: record-keeping, tax and accounting requirements, and responding to lawful requests.
4. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to:
- Remember what’s in your cart and keep you logged in.
- Enable core functionality of the store (e.g. WooCommerce).
- Help us understand how visitors use the site (analytics).
- Support marketing and performance measurement (e.g. social media pixels, where used).
You can usually choose to accept or reject cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the Website (e.g. shopping cart, checkout).
5. Legal Basis for Processing (POPIA)
We process your personal information:
- With your consent – for example, when you sign up for marketing emails or create an account.
- To perform a contract with you – for example, to process and deliver your order or provide course access.
- To comply with legal obligations – such as tax, invoicing and accounting requirements.
- For legitimate interests – such as improving our Website, preventing fraud, and protecting our business and customers, provided these do not override your rights.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share your information with:
- Service providers who help us run our business, such as:
- Website hosting & maintenance providers
- Payment gateways and banks
- Couriers and logistics partners
- Email and marketing platforms
- Course platform / learning management tools
- Professional advisers such as accountants or legal advisers, where necessary.
- Authorities or regulators, if required by law or to protect our rights and the rights of others.
All service providers who process your personal information on our behalf are required to keep it secure and only use it for the specific purposes we specify.
7. International Transfers
Some of our service providers or systems may be located outside South Africa (for example, hosting, email or analytics providers). Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that the recipient is subject to laws or agreements that provide similar protection to POPIA.
8. Data Security
We take appropriate, reasonable technical and organisational measures to protect your personal information from:
- Loss, theft or unauthorised access
- Unlawful processing
- Unauthorised disclosure, alteration or destruction
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- To complete your purchases and provide services
- To comply with legal, accounting and reporting obligations
- To resolve disputes and enforce our agreements
When personal information is no longer required, we will securely delete or anonymise it, as far as reasonably possible.
10. Your Rights
Under POPIA and other applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Correct or update your personal information if it is inaccurate or incomplete.
- Request deletion of your personal information, where applicable and subject to legal obligations.
- Object to or restrict processing of your personal information in certain circumstances.
- Withdraw consent where processing is based on your consent (for example, marketing communications).
To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been handled unlawfully.
11. Direct Marketing
We may send you marketing emails or messages about our products, courses and offers:
- If you are an existing customer, or
- If you have given your consent to receive marketing.
You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails, or
- Contacting us directly and requesting to be removed from our marketing list.
We will still send essential service messages (for example, order confirmations or important account notices).
12. Children’s Privacy
Our Website and products are not specifically targeted at children under the age of 18. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided us with personal information without consent, please contact us so that we can review and, if necessary, delete the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business or services
- Changes in applicable laws or regulations
- Improvements in how we communicate our practices
The latest version will always be available on this page with the “Last updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:
AV Box Cajons
Email: info@avboxcajons.co.za
Phone: +27 72 323 2220
Website: https://avboxcajons.co.za